Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your product must be unused and in the same condition in which you received it. It must also be in its original packaging.
Several types of goods are exempt from being returned. Perishable products, such as food, flowers, newspapers, or magazines, cannot be returned.
We also do not accept intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
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Gift cards;
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Downloadable software products;
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Certain health and personal care items.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations in which only partial refunds are granted, if applicable:
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Books with obvious signs of use;
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CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened;
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Any product that is not in its original condition, is damaged, or has missing parts for reasons not caused by us;
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Any product returned more than 30 days after delivery.
Refunds, if applicable
Once your returned product is received and inspected, we will send you an email notifying you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed. A credit will automatically be issued to your credit card or original method of payment within a certain number of days.
Late or missing refunds, if applicable
If you have not yet received your refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have completed all these steps and still have not received your refund, please contact us at contato@cessaja.com.
Sale items, if applicable
Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges, if applicable
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at contato@cessaja.com and send your item to:
78 Franklin St
New York, NY 10013-3481
United States
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned item, a gift card will be mailed to you.
If the item was not marked as a gift when purchased, or if the person who purchased it had the order shipped to themselves to give to you personally, we will issue a refund to the gift giver, and that person will be informed that you requested a return.
Shipping
To return your product, send it to:
78 Franklin St
New York, NY 10013-3481
United States
You will be responsible for paying the shipping costs to return your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your returned product to reach us may vary.
If you are returning a product valued at more than $75, consider using a trackable shipping service or purchasing shipping insurance.
We do not guarantee that we will receive your returned item.